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Nayapurano electro tech pvt. ltd.
Ctc mall sundhara /
Office
Experience:
Stipend:
Application Deadline:
Create the circular economy with us at nayapurano.shop, we empower customers to buy their favourite tech devices in a more sustainable way. our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. we are looking for motivated team members like yourself with an innovative mindset looking to make the change in the society one refurbished device at a time. having the enthusiasm and determination to make an impact to the lives of every individual. about the role we are looking for a hands-on senior marketing & operations incharge - vendor quality & quality assurance along with device listing and management responsibility. join our small but fast-growing team in kathmandu and help us to further scale nayapurano. your background: motivated person with startup attitude: hands-on + ambitious business background with operations and customer handling experience 2+ years relevant experience, including previous startup experience bachelor's degree or equivalent education in sales & marketing you are ambitious, a team-player and ready to make an impact based in kathmandu, and fluent in local languages and whatever makes the people comfortable.
Your Responsibilities
● Oversee vendor performance across our marketplace, continuously meet them and help them understand the benefits of the system, understand their needs, and provide tailored solutions.
• Work closely with our Managers, Operations Managers and Customer Service team members to improve reseller performance and customer experience
• Benchmark out of stock, issue rates and time to respond and solve customer
requests
• Create dashboards and share best practices across vendors to measure their
Performance
• To take the lead and become the problem solver
• Help our vendors to improve their services by working closely together with
their internal operation teams
• Stay updated on industry trends, market conditions, and competitors' activity
• Be in charge of the quality of reseller experience across our 100+ resellers in our exchange platform
Your Background:
Motivated person with startup attitude: hands-on + ambitious
Business background with Operations and customer handling experience
2+ years relevant experience, including previous startup experience
Bachelor's degree or equivalent education in Sales & Marketing
You are ambitious, a team-player and ready to make an impact
Must have: Driving License / Will to work hard / Can talk to people
Based in Kathmandu, and fluent in local languages and whatever makes the people comfortable.
